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Outsourcing to India has remained a prominent business strategy for over twenty years.
Outsourcing to India has become a strategic move for many tech companies and foreign companies from developed countries like the United States. A recent survey highlights the appeal of Indian developers and IT professionals due to their skilled workforce and cost-effective solutions. India offers a vast pool of talent, particularly in the technology sector, making it an ideal choice for outsourced services. The country’s large English-speaking workforce facilitates effective communication with clients, ensuring seamless collaboration. Indian IT professionals are known for their expertise in software development, quality assurance, and project management, adhering to best practices and quality standards. This makes India a prime destination for businesses seeking to meet their diverse business needs while leveraging advanced project management software for efficient project tracking.
Do companies benefit from outsourcing to India?
Many companies, including those in the United States, do benefit from outsourcing to India as it allows them to tap into a skilled workforce without the need for significant human resources investments. This approach helps businesses focus on core activities while maintaining a competitive edge. The time zone difference offers flexible work hours, potentially speeding up project timelines. Additionally, outsourcing to India provides access to a large talent pool, which is particularly beneficial for tech companies looking to scale their operations efficiently. By adopting this strategy, companies can ensure quality assurance and adhere to best practices, making India an attractive option for IT companies and technology companies alike. Overall, outsourcing to India offers a comprehensive solution that aligns with the needs of businesses worldwide, providing a Complete Guide to navigating the complexities of outsourcing effectively.
According to the 2023 Global Services Location Index from Kearney, India continues to hold the position as the top outsourcing destination thanks to its vast pool of skilled yet cost-effective workforce. India is experiencing a surge in demand for a wide range of cutting-edge skills in information technology, Artificial Intelligence (AI), Machine Learning (ML), and data processing, which are anticipated to be leading technologies in the coming decade. Capitalising on this digital transformation trend, the Indian government has initiated programs like the PM Kaushal Vikas Yojana 4.0, aimed at upskilling 4.7 million individuals in IT industry technologies, including software developers, AI, 3D printing, drones, and the Internet of Things (IoT). To sustain this growth, India is leveraging its robust foundation in science, technology, engineering, and mathematics (STEM) and is introducing young students to cryptocurrencies, AI, and other modern technologies through the National Education Policy 2020.
Furthermore, the introduction of the National Data Governance Policy is set to solidify India’s position as a hub for high-skill talents, while maintaining a competitive cost structure, and advancing the objective to “Make AI in India.”
Even with the rise of new business process outsourcing locations globally, the trend of outsourcing business to India persists strongly thanks to technological advancements. Notably, nearly half of the Fortune 500 companies from different countries outsource their operations, particularly back-office services, to India. This preference is due to the success stories, but they only succeeded because of India’s proven track record of successfully combining extensive manpower with a high level of English language, lowering operational costs, providing exceptional talent, breaking down communication barriers, and also having the benefit of the time zone advantage.
India’s dominance in the outsourcing services industry is attributed to several key factors:
- The Indian workforce boasts the largest population of educated and employable individuals globally, particularly in the 25-35 age group. This demographic is a significant asset for various industries and can provide significant cost savings and cost efficiency.
- The country's educational infrastructure, including over 700 universities, annually produces over 5 million graduates. These graduates come from diverse fields such as data security, IT and software, law, medicine, engineering, finance, creative arts, architecture, etc. They provide a vast talent pool where language barriers and cultural differences are minimised even when providing call center services.
- The English proficiency is high as it is the world's second-largest English-speaking population, facilitating seamless communication in global business environments.
- The geographical time zone differences offer a strategic advantage to UK & US companies, enabling a swift turnaround time and supporting a 24-hour work cycle, makes India particularly beneficial for international collaborations with time differences.
- The low cost of living in India allows access to high quality of work via low cost employees who are comfortable working as part of an outsourced team while ensuring high quality standards.
No Employer PAYE
Save on your Employer PAYE and pension contributions
UK Contract
Kimon is a UK based company so you are protected
No Long Commitment
Simply give us 30 days notice to end the work
Managed Operations
HR and Payroll, IT equipment and main software provided
Direct Reporting & Control
You drive them or we drive them, whichever is best for you
Cheap Doesn't Mean Poor Quality
We pay above average salaries to all our staff
Building a legacy of efficiency, one task at a time
Whether you're a business owner, manager, or simply someone looking to streamline administrative tasks, Kimon will inspire and elevate your operations.
| In-House Hire | Freelancing Sites | Kimon Services | |
|---|---|---|---|
| Time To Hire | 1 to 3 months | 2 to 3 weeks | Circa 14 Days |
| Pre-Vetted Candidates | No | No | Yes |
| Free Replacements | No | No | Yes |
| Can Work In Your Timezone | Yes | No | Yes |
| Dedicated Accountability | Yes | No | Yes |
| Culturally Fit Candidates | Yes | No | Yes |
| Failure Risk | Low | High | Low |
| Flexible Hire & Fire Process | No | Yes | Yes |
| Fee Free Termination | No | Yes | Yes |
| Salary Cost | High | Medium | Low |
| PAYE Employer Contributions | 13.8% of secondary threshold of salary | None | None |
| Employer Pension Contributions | 3% of salary minimum | None | None |
| Extra Overheads (IT, Workspace etc) | Yes | No | No |
- Recruitment
Kimon employs a client-focused recruitment process to ensure you hire the employee that best fits your needs - Client Support
Kimon clients receive full support, regardless of their time zone - Technical Support
Kimon Employees have access to full technical assistance, accommodating all shift hours across different time zones - Employee-Related Issues
Kimon handles various employee-related matters, including taxation, insurance, labor laws, and employee benefits.
- Hardware/Infrastructure
Kimon ensures employees have the latest hardware and software, ensuring an efficient working environment - Team Management
Kimon manages daily operations, including HR, payroll, account management, attendance, and leave management - Supervision
Kimon’s QC and management team continuously monitor employee work, ensuring a professional work environment and peace of mind for clients
Consultation and initial meeting
We have a consultation call to discuss what you are trying to achieve and also identify areas that your business would save time and money if it outsources the entry level administration work
Proposal
We provide a proposal that clearly defines the workload and expectation of us along with timescales and a defined job description for candidate recruitment.
Recruit, Train & Start Work
Payments are monthly in advance but you are not committed into a long contract and can cancel with only 60 working days notice
Review and Revise
It is important to regularly review and fix any problems, you will direct your staff through your Customer Success Manager in work but we manage them daily to make sure it gets done and also run a defined QC.
We Already Work With The Best...
The advantages of outsourcing to India
1
Significant Cost Reduction
Outsourcing to Indian companies can be more cost-effective than maintaining an in-house team. It eliminates the need for expenses related to hiring, training, salaries, and benefits for full-time employees.
2
Focus on Core Business Activities
By outsourcing to India, your company can focus on its core business activities, such as product development, marketing, and strategy. This allows the management and staff to concentrate on areas that drive business growth and innovation.
3
Service Quality
As one of the leading Indian outsourcing companies, we have specialised knowledge and expertise in outsourcing to India just like the big players such as Tata Consultancy Services. This means we can offer high-quality services and insights in fields like market research, digital marketing, software engineering, web development, business operations, IT Support, Customer Support Services and call center operations, that might be beyond the scope of an in-house team.
4
Scalability
Outsourcing to India allows businesses in Western countries to scale their sales administration up or down depending on their needs through offshore teams without the complications of hiring or laying off employees. This flexibility can be particularly valuable in responding to market fluctuations, seasonal variations or even as a way to quickly lower cost.
5
Improved Efficiency and Productivity
We use the latest technologies and practices, which can lead to more efficient and effective processes.
6
Risk Mitigation
By outsourcing to India, we share certain risks with you. This is particularly relevant in areas such as compliance and regulatory requirements.
7
Enhanced Customer Service
8
Market Expansion Support
Being global, we operate for many companies as an outsourcing hub and have experience of expanding into new markets.
Read More About Outsourcing to India
Meet the team behind it all
Our team is comprised of skilled administrative professionals, project coordinators, and process managers who share a common goal of delivering exceptional efficiency and support.
Michael Kitt
CEO & Co-Founder
Ali Memon
Co-Founder
Bhanupriya Rawat
Marketing Manager
Jessica Jayapalan
Business Head
