E-Commerce Outsourcing

Business administration service
E-Commerce Admin Outsourcing
E-commerce outsourcing streamlines your business by delegating tasks like customer service, inventory management, and order processing to specialised experts, freeing up your time to focus on growth and innovation while ensuring seamless operations.

Top Tasks And Roles To Consider For E-Commerce Admin Outsourcing

Customer Service and Support:

Handling customer inquiries via email, chat, and phone
Providing assistance with product selection, sizing, and features
Addressing questions about shipping options, delivery times, and tracking information
Managing returns and exchanges process, including issuing return labels and refunds
Following up on customer feedback and reviews to gather insights for improvement
Resolving disputes and complaints promptly and professionally

Order Processing and Inventory Management:

Updating product listings with accurate descriptions, images, and pricing
Monitoring stock levels and initiating reorders to prevent stockouts
Processing orders efficiently from confirmation to shipment
Coordinating with shipping partners to ensure timely delivery
Handling inquiries related to order status, tracking, and delivery updates
Conducting regular inventory audits to reconcile physical stock with records

Social Media Management and Marketing:

Creating engaging content for various social media platforms
Responding to comments, messages, and mentions in a timely manner
Planning and executing social media ad campaigns
Monitoring and analyzing social media metrics to optimize performance
Identifying and collaborating with influencers or brand ambassadors
Cultivating a strong brand presence and community engagement

Website Maintenance and Content Creation:

Updating product pages with new arrivals, promotions, and sales
Writing blog posts on topics related to the industry, products, or trends
Conducting keyword research and optimizing website content for SEO
Improving website navigation and user experience
Creating and optimizing landing pages for marketing campaigns
Implementing website security measures and performance enhancements

Email Marketing:

Designing visually appealing email templates for newsletters and promotions
Segmenting email lists based on demographics, purchase history, or engagement
Monitoring email campaign performance and adjusting strategies accordingly
Setting up automated email sequences for welcome emails, abandoned carts, and follow-ups
A/B testing subject lines, content, and CTAs for optimization
Staying compliant with email marketing regulations such as GDPR and CAN-SPAM

Financial Tasks:

Recording financial transactions accurately in accounting software
Generating and sending invoices to customers and clients
Reconciling bank statements with accounting records
Preparing financial reports such as profit and loss statements and balance sheets
Assisting with tax preparation and compliance
Collaborating with financial advisors or accountants for strategic financial planning

Research and Data Analysis:

Conducting market research to identify trends, competitors, and consumer preferences
Analyzing sales data to identify top-performing products, customer segments, and sales channels
Researching potential suppliers or partners for new business opportunities
Collecting and analyzing customer feedback to improve products and services
Utilizing analytics tools such as Google Analytics or Shopify Analytics to track website traffic and user behavior
Presenting insights and recommendations based on data analysis to support decision-making.

No Employer PAYE

Save on your Employer PAYE and pension contributions

UK Contract

Kimon is a UK based company so you are protected

No Long Commitment

Simply give us 30 days notice to end the work

Managed Operations

HR and Payroll, IT equipment and main software provided

Direct Reporting & Control

You drive them or we drive them, whichever is best for you

Cheap Doesn't Mean Poor Quality

We pay above average salaries to all our staff

Latest Projects

Building a legacy of efficiency, one task at a time

Whether you're a business owner, manager, or simply someone looking to streamline administrative tasks, Kimon will inspire and elevate your operations.

	In-House Hire	Freelancing Sites	Kimon Services
Time To Hire	1 to 3 months	2 to 3 weeks	Circa 14 Days
Pre-Vetted Candidates	No	No	Yes
Free Replacements	No	No	Yes
Can Work In Your Timezone	Yes	No	Yes
Dedicated Accountability	Yes	No	Yes
Culturally Fit Candidates	Yes	No	Yes
Failure Risk	Low	High	Low
Flexible Hire & Fire Process	No	Yes	Yes
Fee Free Termination	No	Yes	Yes
Salary Cost	High	Medium	Low
PAYE Employer Contributions	13.8% of secondary threshold of salary	None	None
Employer Pension Contributions	3% of salary minimum	None	None
Extra Overheads (IT, Workspace etc)	Yes	No	No

Consultation and initial meeting

We have a consultation call to discuss what you are trying to achieve and also identify areas that your business would save time and money if it outsources the entry level administration work

Proposal

We provide a proposal that clearly defines the workload and expectation of us along with timescales and a defined job description for candidate recruitment.

Recruit, Train & Start Work

Payments are monthly in advance but you are not committed into a long contract and can cancel with only 60 working days notice

Review and Revise

It is important to regularly review and fix any problems, you will direct your staff through your Customer Success Manager in work but we manage them daily to make sure it gets done and also run a defined QC.

We Already Work With The Best...

Meet the team behind it all

Our team is comprised of skilled administrative professionals, project coordinators, and process managers who share a common goal of delivering exceptional efficiency and support.