Business administration service
Outsource Customer Service
Using Kimon to provide outsourced customer service and helpdesk for your business is becoming the leading way that our clients are saving time and money to reinvest in their business.
From ticket support to live chat, we give a professional but cost effective outsourced customer service solution that will allow you to focus on more profit generating activities within your business

£ 850 + VAT p/m

Ticket Management and Resolution
Live Chat Support
Email Support
CRM Database Management
Customer Feedback Collection
Customer Needs Analysis
Technical Support
Multilingual Support
Social Media Support
Knowledge Base and Self-Service Content Management
Quality Assurance
Customer Satisfaction Monitoring
24/7 Support Coverage (Additional Charges Apply)
Escalation Management
Customer Retention
Warranty and Returns Handling
Onboarding and Account Setup Assistance
Proactive Support and Outreach
Service Level Agreement (SLA) Management
Upselling and Cross-Selling Support

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When You Outsource Customer Service To Kimon, We Do It All

Ticket Management and Resolution: Efficient handling of customer service needs, inquiries, and complaints through a ticketing system, ensuring quality customer service and meeting customer expectations.
Live Chat Support: Real-time communication channels to assist customers while they navigate your website, enhancing customer engagement and delivering a better customer experience.
Email Support: Multichannel communication that allows small businesses to meet specific needs by providing effective solutions through customers’ preferred methods.
CRM Database Management: Accurate logging and management of customer interactions within your CRM to improve operational efficiency and ensure data security.
Customer Feedback Collection: Gathering and analysing feedback to continuously improve service delivery and align with business goals.
Technical Support Services: Providing assistance with product or service-related technical issues, including complex issues, to maintain a high level of service.
Multilingual Support: Serving diverse customer bases with outsourced customer service agents proficient in multiple languages, ensuring consistent customer experiences across various channels.
Social Media Support: Monitoring and managing customer inquiries on social platforms to strengthen customer relationships and meet communication preferences.
Knowledge Base and Self-Service Content Management: Updating FAQs, help articles, and other resources to empower customers with self-service options while reducing call volume.
Quality Assurance and Customer Satisfaction Monitoring: Ensuring quality customer service by monitoring key performance indicators (KPIs) like first call resolution (FCR) and customer satisfaction (CSAT).
24/7 Support Coverage (Additional Charges Apply): Offering round-the-clock outsourced call center services to cater to different time zones and ensure no phone calls are missed.
Escalation Management: Handling complex issues by escalating them to specialized team members or third-party providers for faster resolution.
Customer Retention Strategies: Proactive support from dedicated agents aimed at increasing loyalty and reducing churn, contributing to business growth.
Warranty and Returns Handling: Streamlining the process of returns, warranties, and refunds through outsourced teams for a seamless experience.
Onboarding and Account Setup Assistance: Helping new customers set up accounts efficiently, ensuring excellent customer service during the onboarding phase.
Proactive Support and Outreach: Anticipating potential issues and addressing them proactively through human agents.
Service Level Agreement (SLA) Management: Maintaining agreed-upon levels of service with outsourced customer service companies to meet business goals consistently.
Complaint Resolution and Conflict Management: Professional handling of complaints with a focus on delivering good customer service while addressing security concerns effectively.
Upselling and Cross-Selling Support: Utilising customer support agents to suggest relevant products or services during interactions, aligning with core competencies.

Customer Service Outsourcing Is The Future

Smart Working For Less

Delegating customer service tasks to a trusted outsourcing provider as part of a wider customer service strategy can free up your more expensive on-shore resources to drive your business forward. This approach allows companies to achieve cost reduction and improve service quality while focusing on core business activities

Smart Experts

Outsourced customer service providers will fully train in your firmographics & processes and provide a QC process to ensure the customer experience is of the highest quality. These providers often employ best practices and the latest technologies to deliver top customer service, resulting in better service and improved response times

Smart Processes

Your processes will speed up as burdensome customer care tasks are done without you having to worry about them. This efficiency can lead to a significant decrease in operational costs and overhead costs, providing a competitive advantage for businesses of all sizes

Consultation and initial meeting

The process begins with a discussion of objectives, identifying areas where outsourcing customer service can improve quality service, reduce labor costs, and enhance customer support operations. You can then evaluate the benefits of outsourcing compared to in-house customer service, considering company size and current needs.

Proposal

We provide a detailed proposal outlining the workload, expectations, and job descriptions for customer service reps. Our team ensures that our range of services aligns with your requirements, offering cost efficiency and expertise in handling customer issues effectively.

Recruit, Train & Start Work

Once partnered, we recruit and train skilled customer service teams to integrate seamlessly with your internal operations. We set up systems for phone support, eCommerce support, and other necessary customer service functions, ensuring a smooth transition from in-house to outsourced solutions.Payments are monthly in advance but you are not committed into a long contract and can cancel with only 60 working days notice

Review and Revise

We regularly review performance to ensure continuous improvement in quality service. Our flexible model allows you to scale customer support operations as needed, leveraging the benefits of outsourcing to enhance your customer service management.

Outsourcing customer service (including call center outsourcing) offers a range of benefits that can significantly enhance the overall customer experience. By leveraging customer service outsourcing solutions, businesses in the United States and western economies can ensure that their customers receive high-quality support without needing extensive in-house infrastructure or office space.

A case study on a retail company showed that outsourcing customer service led to improved response times and increased customer satisfaction ratings. The benefits of outsourcing customer service include access to specialized expertise, cost savings, and the ability to handle fluctuating call volumes effectively.

Finding the right partner is crucial, as they can provide tailored solutions that align with your business needs. These use cases demonstrate how outsourcing can strategically improve customer service support, allowing companies to focus on their core operations while ensuring that their customers receive exceptional care.

Compliance

Selecting a customer service outsourcing company that adheres to GDPR regulations and maintains robust cybersecurity measures is crucial for protecting sensitive customer data. Ensuring compliance not only mitigates risks but also enhances your brand's reputation, making it a vital consideration when choosing a third-party service provider.

Provide the best customer service

Guaranteeing that the customer journey receives excellent support enhances both communication and brand effectiveness. By partnering with outsourced customer service teams, businesses can tap into specialised expertise that improves customer satisfaction and loyalty. This is particularly beneficial for large companies in industries like Financial Services, where delivering exceptional customer service is essential for success.

Save Time & Money

Consider how much time your internal team dedicates to administrative tasks. Outsourcing customer support services can eliminate these tasks being done by expensive resources, allowing business owners to allocate their budget more effectively. By leveraging the lower costs associated with third-party customer service providers, companies can focus on strategic initiatives that drive growth and innovation.

Support your CRM

It's critical that your data is processed directly into your own system, whether it's Excel or your CRM software, as it is a valuable asset to your business model. A reliable customer service outsourcing partner should seamlessly integrate with your existing systems, ensuring that all customer interactions are logged and analysed effectively. This integration supports informed decisions and enhances overall customer success by providing insights into customer behaviour and preferences.