Outsource Customer Support Managed By Kimon Services

Business administration service
Customer Support Outsourcing services
Using Kimon to provide outsourced customer support for your business is becoming the leading way that our clients are saving time and money to reinvest in their business.
From ticket support to live chat, we give a professional but cost effective customer support outsourcing service that will allow you to focus on more profit generating activities within your business

£ 800 + VAT Monthly (or £8,400 + VAT for 12 months paid up front)

Ticket Management and Resolution
Live Chat Support
Email Support
CRM Database Management
Customer Feedback Collection
Technical Support
Multilingual Support
Social Media Support
Knowledge Base and Self-Service Content Management
Quality Assurance
Customer Satisfaction Monitoring
24/7 Support Coverage (Additional Charges Apply)
Escalation Management
Customer Retention
Warranty and Returns Handling
Onboarding and Account Setup Assistance
Proactive Support and Outreach
Service Level Agreement (SLA) Management
Upselling and Cross-Selling Support

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When You Outsource Customer Support To Kimon You'll Improve Your Customer Service

Ticket Management and Resolution: Efficient handling of customer inquiries, issues, and complaints through a ticketing system.
Live Chat Support: Real-time customer service while they navigate your website.
Email Support: Multichannel communication to ensure customers can reach you through their preferred method.
CRM Database Management: Ensuring customer interactions and data are correctly logged and managed within your CRM.
Customer Feedback Collection: Gathering and analysing customer feedback to improve service quality.
Technical Support: Assistance with product or service-related technical issues.
Multilingual Support: Serving a diverse customer base with agents proficient in multiple languages.
Social Media Support: Monitoring and managing customer inquiries and feedback on social platforms.
Knowledge Base and Self-Service Content Management: Updating FAQs, help articles, and other self-service resources.
Quality Assurance and Customer Satisfaction Monitoring: Ensuring high standards of service and monitoring satisfaction metrics.
24/7 Support Coverage (Additional Charges Apply): Providing round-the-clock assistance to cater to different time zones and ensure your customers are never left waiting.
Escalation Management: Handling complex or unresolved issues by escalating them to senior staff or specialised teams for faster resolution.
Customer Retention: Implementing strategies aimed at increasing customer loyalty and reducing churn through proactive support and outreach.
Warranty and Returns Handling: Assisting customers with product returns, warranties, and refunds, ensuring a smooth process.
Onboarding and Account Setup Assistance: Helping new customers set up their accounts, learn how to use products or services, and get started quickly.
Proactive Support and Outreach: Identifying potential customer issues before they arise and reaching out proactively to offer solutions.
Service Level Agreement (SLA) Management: Ensuring all customer support activities meet agreed-upon SLAs to guarantee service consistency and quality.
Complaint Resolution and Conflict Management: Professional handling of customer complaints with a focus on quick and satisfactory resolution.
Upselling and Cross-Selling Support: Providing additional value by suggesting relevant products or services during support interactions.

Customer Service Outsourcing Is The Future

Smart Working For Less

Delegating customer services tasks to a trusted outsourced company as part of a wider business strategy can free up your more expensive on-shore resources to drive your business forward.

Smart Experts

We will fully train in your firmographics & processes and provide a QC process to ensure the customer experience is of the highest quality.

Smart Processes

Your processes will speed up as burdomsome customer care tasks are done without you having to worry about them.

Consultation and initial meeting

We have a consultation call to discuss what you are trying to achieve and also identify areas that your business would save time and money if it outsources the entry level administration work

Proposal

We provide a proposal that clearly defines the workload and expectation of us along with timescales and a defined job description for candidate recruitment.

Recruit, Train & Start Work

Payments are monthly in advance but you are not committed into a long contract and can cancel with only 60 working days notice

Review and Revise

It is important to regularly review and fix any problems, you will direct your staff through your Customer Success Manager in work but we manage them daily to make sure it gets done and also run a defined QC.

Compliance

Selecting a business process outsourcing partner who adheres to GDPR regulations and maintains robust cyber-security measures is crucial.

Provide the best customer support

Guaranteeing the customer journey gets great support enhances both communication and brand effectiveness.

Save Time & Money

Consider how much time your teams dedicate to administrative tasks. Outsourcing customer support can eliminate these tasks being done by expensive resources.

Support your CRM

It's critical that your data is processed directly into your own system, be it Excel or your CRM software, as it is a valuable asset to your business model.