Client Overview
Kimon Services partnered with a prominent logistics services provider in the United States, boasting over 40 years of industry expertise and a vast fleet spanning 47 states, Canada, and Puerto Rico. Renowned for its proactive approach to customer service, the client sought to address gaps in transaction processing activities to uphold its reputation for superior service quality.
The Background
The client faced various challenges in transaction processing, including billing inaccuracies leading to cash-on-delivery discrepancies, EDI validation differences, and delays in processing Bills of Lading (BOLs), impacting service guarantees and revenue streams.
The Project
Recognising the need for a strategic solution, the client outsourced transaction processing activities to Kimon Services, renowned for its quick, accurate, and quality data processing solutions across diverse industries. Leveraging cutting-edge technology, dedicated virtual workspaces, and trained personnel with advanced logistics knowledge, Kimon Services implemented a comprehensive infrastructure to streamline transaction processing.
The Outcome
The collaboration between Kimon Services and the client yielded significant successes:
- Improved Turnaround Time: A fully automated system and a trained team ensured BOLs were processed within 12 hours of receipt, enhancing operational efficiency.
- Reduced Error Rates: Within three months, Kimon Services reduced error rates from double digits to less than 10%, and further to 3% or less through process refinements, quality control checks, and system automation.
- Reduced Operational Losses: Timely and accurate BOL processing minimised costs associated with non-delivery, wrong deliveries, and revenue leakage due to incomplete or inaccurate documentation.
- Increased Productivity: By outsourcing BOL generation, idle time for dock personnel and truck drivers waiting for BOLs reduced significantly, improving productivity, driver retention, and freight transaction volumes.
Reasons for Success
Several factors contributed to the success of the collaboration:
- Training and Process Improvements: Kimon Services provided intensive training in data processing activities, coupled with continuous process improvements to enhance efficiency and accuracy.
- Quality Assurance: A robust quality assurance process ensured errors were identified and corrected promptly, maintaining compliance with federal and state regulations.
- System Automation: Automation of critical data capture processes ensured compliance with standards and regulations, further enhancing accuracy and efficiency.
Conclusion
Through its commitment to excellence, Kimon Services transformed transaction processing for the client, enabling them to refocus resources on strategic objectives such as enhancing customer service and expanding into new markets. In just one year, the collaboration resulted in the streamlined processing of 10,000 BOLs daily, underscoring Kimon Services’ role as a trusted partner in driving operational efficiency and business growth.
