Industries We Work With
Automotive
- Customer Support: Offering expert guidance to vehicle owners, handling inquiries, and resolving maintenance or repair issues efficiently.
- Telemarketing and Sales: Driving sales by promoting automotive products and services, including vehicles, parts, and accessories, with persuasive marketing techniques.
- Data Entry and Management: Organising and maintaining crucial information such as customer data, warranty details, service records, and inventory with precision.
- Warranty and Claims Processing: Streamlining the management of warranty claims and swiftly processing repair or replacement requests for defective parts.
- Finance and Accounting: Ensuring smooth financial operations through meticulous bookkeeping, invoicing, financial reporting, and payroll management tailored to automotive businesses.
- Digital Marketing: Enhancing online visibility and engagement through strategic management of social media platforms and creation of engaging website and blog content specific to the automotive sector.
Construction & Engineering
Project Management Support: Assisting with project scheduling, coordination, and documentation to ensure projects stay on track and within budget.
Procurement and Supply Chain Management: Managing the procurement process, including sourcing materials and equipment, to ensure timely delivery and cost-effectiveness.
Health and Safety Compliance: Ensuring compliance with health and safety regulations and maintaining relevant documentation to promote a safe working environment.
Cost Estimation and Budgeting: Assisting in cost estimation, budget preparation, and monitoring project expenses to optimise financial planning and resource allocation.
Subcontractor Management: Coordinating with subcontractors, managing contracts, and overseeing their work on-site to ensure quality and timely completion of project tasks.
Finance & Accounting
Bookkeeping: Managing day-to-day financial transactions, including recording income and expenses, to maintain accurate financial records.
Accounts Payable and Receivable: Handling invoices, payments, and collections to ensure timely payments to suppliers and timely receipt of payments from clients.
Financial Reporting: Preparing financial statements, such as balance sheets, income statements, and cash flow statements, to provide insights into the financial health of the business.
Payroll Management: Processing employee salaries, taxes, and benefits accurately and on time to ensure compliance with regulations and maintain employee satisfaction.
Tax Preparation and Compliance: Managing tax filings, deductions, and credits, and ensuring compliance with tax laws and regulations to minimise tax liabilities and avoid penalties.
Healthcare
Medical Billing and Revenue Cycle Management: Managing the billing process, including claims submission, coding, and reimbursement tracking, to ensure steady cash flow and optimise revenue generation.
Health Information Management (HIM): Organising and maintaining electronic health records (EHRs), ensuring data accuracy and security, and facilitating interoperability among healthcare systems.
Credentialing and Provider Enrollment: Handling the credentialing process for healthcare providers, including verifying qualifications and enrolling them in insurance networks, to ensure compliance and eligibility for reimbursement.
Patient Eligibility Verification: Verifying patient insurance coverage and eligibility for services, including benefits, prior authorisations, and referrals, to minimise claim denials and improve revenue capture.
Medical Transcription and Documentation: Transcribing medical dictations and documenting patient encounters accurately and efficiently to maintain comprehensive medical records and support clinical decision-making.
Local Trades & Services
- Appointment Scheduling and Dispatching: Managing service calls, scheduling appointments, and dispatching technicians efficiently to optimise workflow and customer satisfaction.
- Invoicing and Billing: Generating invoices, processing payments, and managing billing inquiries to ensure timely and accurate payment collection from customers.
- Customer Relationship Management (CRM): Maintaining customer databases, tracking interactions, and sending reminders for follow-ups or service appointments to enhance customer engagement and retention.
- Inventory Management: Monitoring stock levels, ordering supplies, and tracking inventory usage to ensure adequate supply availability and prevent stockouts or overstocking.
- Marketing and Lead Generation: Implementing marketing strategies, such as digital advertising, website management, and lead generation campaigns, to attract new customers and expand the business’s client base.
Real Estate
- Property Management: Handling day-to-day property operations, including tenant communication, rent collection, maintenance coordination, and lease renewals, to ensure smooth property functioning and tenant satisfaction.
- Listing Management: Creating and updating property listings across various platforms, managing photos and descriptions, and responding to inquiries from potential buyers or tenants to maximize property exposure and facilitate successful transactions.
- Transaction Coordination: Managing the paperwork and administrative tasks involved in real estate transactions, including contract preparation, escrow coordination, and compliance with legal and regulatory requirements, to ensure seamless and efficient closings.
- Market Research and Analysis: Conducting market research, analyzing trends, and preparing reports on property values, rental rates, and market conditions to inform pricing strategies and investment decisions.
- Client Communication and Support: Providing customer service and support to clients, including responding to inquiries, scheduling property viewings, and providing updates on the status of transactions, to build and maintain strong client relationships.
Recruitment
Candidate Sourcing and Screening: Identifying and sourcing potential candidates through various channels, such as job boards, social media, and professional networks, and screening resumes to match candidates with job opportunities.
Client Relationship Management (CRM): Managing client databases, tracking client interactions, and sending updates or reminders regarding job openings, candidate submissions, and recruitment progress to maintain strong client relationships.
Administrative Support for Placements: Assisting with administrative tasks involved in the placement process, including coordinating interviews, scheduling candidate assessments, and facilitating offer negotiations.
Market Research and Analysis: Conducting market research on industry trends, salary benchmarks, and competitor analysis to inform recruitment strategies and provide valuable insights to clients.
Marketing and Branding Support: Developing marketing materials, creating content for the website and social media platforms, and implementing marketing campaigns to promote the consultancy’s brand and attract both clients and candidates.
Retail & E-Commerce
Order Processing and Fulfillment: Managing the processing of customer orders, including order entry, inventory allocation, and shipping coordination, to ensure timely delivery and customer satisfaction.
Customer Service and Support: Providing customer service and support through various channels, such as phone, email, and live chat, to address inquiries, resolve issues, and enhance the overall shopping experience.
Product Data Management: Updating and maintaining product information, including descriptions, images, and pricing, across online platforms and marketplaces to ensure accuracy and consistency.
Inventory Management: Monitoring stock levels, forecasting demand, and optimizing inventory replenishment to prevent stockouts and overstocking while maximizing sales and minimizing carrying costs.
Returns and Exchanges Processing: Managing the returns and exchanges process, including issuing return labels, processing refunds or exchanges, and updating inventory levels, to facilitate smooth returns and maintain customer satisfaction.
Travel
- Reservation Management: Handling the booking process for flights, accommodations, transportation, and activities, including reservation entry, confirmation, and itinerary creation, to ensure seamless travel arrangements for clients.
- Customer Service and Support: Providing assistance to travelers before, during, and after their trips, including addressing inquiries, resolving issues, and providing travel recommendations, to enhance the overall travel experience.
- Vendor Management: Managing relationships with travel vendors, including airlines, hotels, car rental agencies, and tour operators, to negotiate contracts, secure favorable rates, and ensure high-quality services for clients.
- Travel Documentation and Compliance: Assisting travelers with visa applications, passport renewals, travel insurance, and other necessary documentation, and ensuring compliance with travel regulations and requirements.
- Financial Management: Handling financial transactions related to travel bookings, including invoicing, payment processing, and reconciliation, to ensure accurate and timely financial reporting and cash flow management.