Local Trades Admin Outsourcing

Appointment Scheduling and Dispatching:

• Manage service calls, schedule appointments, and dispatch technicians efficiently to optimise workflow and customer satisfaction.
• Use scheduling software to coordinate appointments and allocate resources effectively.
• Communicate with customers to confirm appointments and provide service updates.
• Prioritise urgent service requests and schedule accordingly to minimise downtime.
• Monitor technician availability and workload to ensure timely response to service calls.
• Provide real-time updates to customers on technician arrivals and service status.

Invoicing and Billing:

• Generate accurate invoices and statements for services rendered to customers.
• Process payments securely and efficiently, using various payment methods.
• Manage billing inquiries and resolving customer concerns or discrepancies promptly.
• Send reminders and notifications for upcoming or overdue payments to improve collections.
• Integrate billing systems with accounting software for seamless financial management.
• Provide detailed billing reports and analysis to track revenue and expenses.