Local Trades Admin Outsourcing

Outsourcing admin tasks for a local trades business can lead to increased efficiency, cost savings, access to specialised expertise, and improved focus on core business activities, ultimately driving growth and competitiveness in the market.

Top Tasks And Roles To Consider For Local Trades Admin Outsourcing

Appointment Scheduling and Dispatching:

  • Manage service calls, schedule appointments, and dispatch technicians efficiently to optimise workflow and customer satisfaction.
  • Use scheduling software to coordinate appointments and allocate resources effectively.
  • Communicate with customers to confirm appointments and provide service updates.
  • Prioritise urgent service requests and schedule accordingly to minimise downtime.
  • Monitor technician availability and workload to ensure timely response to service calls.
  • Provide real-time updates to customers on technician arrivals and service status.

Invoicing and Billing:

  • Generate accurate invoices and statements for services rendered to customers.
  • Process payments securely and efficiently, using various payment methods.
  • Manage billing inquiries and resolving customer concerns or discrepancies promptly.
  • Send reminders and notifications for upcoming or overdue payments to improve collections.
  • Integrate billing systems with accounting software for seamless financial management.
  • Provide detailed billing reports and analysis to track revenue and expenses.

Customer Relationship Management (CRM):

  • Maintain customer databases with accurate contact information and service history.
  • Track customer interactions and communications to personalise service experiences.
  • Send automated reminders and follow-up messages to engage customers and encourage repeat business.
  • Manage customer feedback and reviews to identify areas for improvement and address concerns.
  • Analyse customer data and trends to identify opportunities for upselling or cross-selling.
  • Collaborate with sales and marketing teams to align CRM strategies with business goals.

Marketing and Lead Generation:

  • Implement marketing strategies to promote services and attract new customers.
  • Manage digital advertising campaigns across various platforms to reach target audiences.
  • Update and optimise the business website to improve visibility and user experience.
  • Generate leads through online forms, referrals, and networking events.
  • Engage with leads through personalised communications and follow-up activities.
  • Analyse marketing metrics and performance to refine strategies and maximise ROI.
about kimon outsourcing company uk

About Kimon

outsourcing to india

Co-founder Michael Kitt initially visited India in 2010 while working for a Mumbai-based entrepreneur.

Struggling with staff quality and rising UK employment costs, he established Kimon Services with Ali Memon in 2017 for cost-effective outsourcing.

outsource work to india

He chose India to provide the resource due to its Western culture, English proficiency, and favourable time zone, Michael deepened ties through marriage in 2019.

outsourcing company uk

Leveraging their infrastructure and outsourcing expertise, Kimon Services now helps many companies facing skill shortages and high employee costs.

Benefits Of Outsourcing To Kimon

In-House Hire
Freelancing Sites
Kimon Services
Time To Hire
1 to 3 months
2 to 3 weeks
Up to 14 days
Pre-Vetted Candidates
Free Replacements
Can Work In Your Timezone
Dedicated Accountability
Culturally Fit Candidates
Failure Risk
Flexible Hire & Fire Process
Fee Free Termination
Salary Cost
PAYE Employer Contributions
13.8% of secondary threshold of salary!
Employer Pension Contributions
3% of salary minimum!
Extra Overheads (IT, Workspace etc)

If your business employee costs are spiralling...

We are your solution!