E-Commerce Outsourcing

E-commerce outsourcing streamlines your business by delegating tasks like customer service, inventory management, and order processing to specialised experts, freeing up your time to focus on growth and innovation while ensuring seamless operations.

Top Tasks And Roles To Consider For E-Commerce Outsourcing

Customer Service and Support:

  • Handling customer inquiries via email, chat, and phone
  • Providing assistance with product selection, sizing, and features
  • Addressing questions about shipping options, delivery times, and tracking information
  • Managing returns and exchanges process, including issuing return labels and refunds
  • Following up on customer feedback and reviews to gather insights for improvement
  • Resolving disputes and complaints promptly and professionally

 

Order Processing and Inventory Management:

  • Updating product listings with accurate descriptions, images, and pricing
  • Monitoring stock levels and initiating reorders to prevent stockouts
  • Processing orders efficiently from confirmation to shipment
  • Coordinating with shipping partners to ensure timely delivery
  • Handling inquiries related to order status, tracking, and delivery updates
  • Conducting regular inventory audits to reconcile physical stock with records

Social Media Management and Marketing:

  • Creating engaging content for various social media platforms
  • Responding to comments, messages, and mentions in a timely manner
  • Planning and executing social media ad campaigns
  • Monitoring and analyzing social media metrics to optimize performance
  • Identifying and collaborating with influencers or brand ambassadors
  • Cultivating a strong brand presence and community engagement

Website Maintenance and Content Creation:

  • Updating product pages with new arrivals, promotions, and sales
  • Writing blog posts on topics related to the industry, products, or trends
  • Conducting keyword research and optimizing website content for SEO
  • Improving website navigation and user experience
  • Creating and optimizing landing pages for marketing campaigns
  • Implementing website security measures and performance enhancements

Email Marketing:

  • Designing visually appealing email templates for newsletters and promotions
  • Segmenting email lists based on demographics, purchase history, or engagement
  • Monitoring email campaign performance and adjusting strategies accordingly
  • Setting up automated email sequences for welcome emails, abandoned carts, and follow-ups
  • A/B testing subject lines, content, and CTAs for optimization
  • Staying compliant with email marketing regulations such as GDPR and CAN-SPAM

 

Financial Tasks:

  • Recording financial transactions accurately in accounting software
  • Generating and sending invoices to customers and clients
  • Reconciling bank statements with accounting records
  • Preparing financial reports such as profit and loss statements and balance sheets
  • Assisting with tax preparation and compliance
  • Collaborating with financial advisors or accountants for strategic financial planning

 

Research and Data Analysis:

  • Conducting market research to identify trends, competitors, and consumer preferences
  • Analyzing sales data to identify top-performing products, customer segments, and sales channels
  • Researching potential suppliers or partners for new business opportunities
  • Collecting and analyzing customer feedback to improve products and services
  • Utilizing analytics tools such as Google Analytics or Shopify Analytics to track website traffic and user behavior
  • Presenting insights and recommendations based on data analysis to support decision-making.
about kimon outsourcing company uk

About Kimon

outsourcing to india

Co-founder Michael Kitt initially visited India in 2010 while working for a Mumbai-based entrepreneur.

Struggling with staff quality and rising UK employment costs, he established Kimon Services with Ali Memon in 2017 for cost-effective outsourcing.

outsource work to india

He chose India to provide the resource due to its Western culture, English proficiency, and favourable time zone, Michael deepened ties through marriage in 2019.

outsourcing company uk

Leveraging their infrastructure and outsourcing expertise, Kimon Services now helps many companies facing skill shortages and high employee costs.

Benefits Of Outsourcing To Kimon

In-House Hire
Freelancing Sites
Kimon Services
Time To Hire
1 to 3 months
2 to 3 weeks
Up to 14 days
Pre-Vetted Candidates
Free Replacements
Can Work In Your Timezone
Dedicated Accountability
Culturally Fit Candidates
Failure Risk
Low
High
Low
Flexible Hire & Fire Process
Fee Free Termination
Salary Cost
High
Medium
Low
PAYE Employer Contributions
13.8% of secondary threshold of salary!
None
None
Employer Pension Contributions
3% of salary minimum!
None
None
Extra Overheads (IT, Workspace etc)

If your business employee costs are spiralling...

We are your solution!