Estimated reading time: 7 minutes Key Takeaways The tone of voice can make or break customer relationships. Clear enunciation and optimal pitch foster better understanding. Voice training refines communication skills and boosts performance. Maintaining voice…
Estimated reading time: 7 minutes Key Takeaways The insurance sector is shifting to a *customer-centric model* at rapid speed. **Personalisation** and *omnichannel support* are becoming top priorities. AI-driven chatbots promise faster customer query resolution. *Proactive…
Estimated reading time: 8 minutes Key Takeaways Insourcing provides stronger operational control and closer brand alignment. Outsourcing can lead to significant cost savings with flexible scaling options. Staffing challenges and infrastructure management differ significantly between…
Estimated reading time: 8 minutes Key Takeaways A well-designed customer service FAQ page reduces direct support interactions by providing instant answers. Creates a 24/7 self-service resource, enhancing customer experience. Empowers customers to troubleshoot issues independently…
Estimated reading time: 8 minutes Key Takeaways Businesses must stay *updated* with emerging trends in customer service to **drive growth** and maintain loyalty. **AI** technology is evolving rapidly, offering more *personalised* and efficient customer interactions….
Estimated reading time: 7 minutes Key Takeaways In-house customer service provides greater control, brand consistency, and immediate feedback. Outsourcing customer service offers scalability and specialised expertise but comes with reduced oversight. Weigh financial constraints, growth…
Estimated reading time: 7 minutes Key Takeaways A *robust* customer service strategy is indispensable in today’s competitive market. A well-defined plan drives **growth** and boosts satisfaction. Consistency, seamless onboarding, and proactive retention efforts nurture loyalty….
Estimated reading time: 7 minutes Key Takeaways Proactively gathering feedback drives continuous improvement. Empathy and personalisation are vital to meaningful customer interactions. Multi-channel support enriches accessibility and convenience. Ongoing measurement of satisfaction (via Net Promoter…
Estimated reading time: 10 minutes Key Takeaways Technology boosts speed, personalisation, and seamless interactions in customer service AI and automation reduce workload and offer round-the-clock support Data-driven insights help tailor brand experiences and improve customer…
Estimated reading time: 8 minutes Key Takeaways *Omnichannel support* ensures a consistent, *friction-free* customer journey. A *proactive* approach builds trust and prevents escalations. *Personalisation* strengthens loyalty and boosts conversions. 24/7 availability caters to a *global*…
Kimon are the perfect partner to outsource business admin tasks to so you can save business costs, free up time and increase productivity.
