Must be able to work UK time zone (13:30-22:30 IST during British Summer Time, 14:30 – 23:30 IST outside of British Summer Time)
We are seeking a meticulous and proactive Executive Administrative Support Specialist to join our dynamic team. In this role, you will be responsible for providing comprehensive support through efficient handling of support tickets and facilitating the smooth movement of these tickets within our system. This is a non-voice customer support role that requires exceptional organisational skills, attention to detail, and outstanding written English abilities.
Key Responsibilities:
Ticket Management:
- Review, and prioritise support tickets.
- Assess the nature and urgency of each ticket and allocate resources accordingly to ensure timely resolution.
- Maintain accurate records of all support tickets, including relevant details and updates, using our ticketing system.
- Communicate concisely and accurately via written English
- Identify opportunities to streamline support processes and improve efficiency in ticket management and resolution.
- Collaborate with team members and management to implement best practices and innovative solutions to enhance the customer support experience.
Qualifications:
- Bachelor’s degree in Business Administration, Journalism, Communications, or related field preferred.
- Proven experience in administrative support, customer service, or help desk roles.
- Excellent written and verbal communication skills, with a strong command of the English language.
- Proficiency in using ticketing systems and customer support software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
- Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Experience working in a non-voice UK customer support role is a plus.
