Ignoring AI today forfeits your accounting relevance.

accounting technology trends 2025

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Pay for virtual assistant results, not time.

Estimated reading time: 7 minutes Key Takeaways Pricing varies by experience, specialisation, location, task complexity, and service type. Hourly, retainer, project, and per-task models each suit different workload patterns and risk profiles. Secondary costs like payment fees, currency conversion, and software access can meaningfully change total spend. Higher hourly rates can still be cost-effective when expertise reduces total hours needed. Set clear scope, SLAs, and

Transform your virtual assistant into a profit driving secret weapon.

Estimated reading time: 7 minutes Key Takeaways Clear expectations from day one empower VAs to deliver consistent results. Proactive and well-structured communication eliminates costly misunderstandings. Trust grows when you balance professionalism with genuine human connection. Regular feedback and recognition boost morale and encourage innovation. Reliability and consistency turn a VA from task-executor into a **strategic asset**. Table of Contents Setting Clear Expectations Effective Communication Strategies

Rivals scale faster offshore at a fraction of your cost.

Estimated reading time: 8 minutes Key Takeaways Scale faster while keeping a lean cost base through offshore talent and smart operating models. Tap into specialised global expertise to overcome local skill shortages. Adopt clear expectations, documentation, and async-first communication for smoother delivery. Standardise collaboration with proven toolchains and processes to cut friction and rework. Design for scale early with modular architecture, CI/CD, and automation. Lead

Remote UGC Moderators Are Key to Building Better Online Communities

Remote UGC Moderators Are Key to Building Better Online Communities

Content moderation has become a crucial aspect of managing digital platforms as social media continues to reshape how we communicate. The sheer volume of user-generated content (UGC) demands robust moderation strategies to maintain safe, engaging online spaces.The Rising Importance of UGC ModerationSocial media platforms generate billions of posts daily, creating an unprecedented need for content monitoring. Take Sarah’s marketing agency, which struggled to manage their

How Plusnet's People-First Approach Is Reshaping UK Broadband

How Plusnet’s People-First Approach Is Reshaping UK Broadband

From Chaos to Clarity: How Plusnet’s Transformation Created a New Telecommunications StandardPioneering Change Through LeadershipJo Carman stepped into her roles as CEO and CMO of Plusnet with characteristic Yorkshire determination. The telecommunications company needed fresh direction, facing mounting customer service backlogs and operational complexities. Through partnering with specialised administrative support teams in the Philippines, Carman established a 24/7 customer service operation that reduced wait times

Why Travel Firms Are Turning to Outsourced Customer Support

Why Travel Firms Are Turning to Outsourced Customer Support

Customer Service in Travel: Adapting to a Changing LandscapeModern Travel Industry HurdlesBritish Airways faced mounting pressure with customer enquiries soaring 300% during peak seasons. After partnering with specialised support teams in the Philippines, their response times dropped from 24 hours to under 2 hours, whilst cutting operational costs by 40%. The travel sector continues evolving at breakneck speed, with holidaymakers expecting swift, personalised attention across