The Shifting Landscape of Modern Customer Support Customer support has undergone remarkable changes over the past decade. Gone are the days when businesses relied solely on telephone operators working from centralised offices. Our company noticed…
Omnichannel Customer Support: The Modern Business Essential Understanding Modern Customer Support Evolution Customer support has radically changed from the days of single telephone lines and basic email systems. British businesses have discovered that customers expect…
The crucial distinction between customer service and customer support continues to perplex many organisations, despite their fundamental role in business success. When Sarah, one of our British retail partners, approached us about restructuring her customer-facing…
Mastering Modern Customer Service: A Strategic Guide Setting the Groundwork for Service Excellence Clear organisational standards form the bedrock of exceptional customer service. When Sarah, a retail manager, faced mounting customer queries, partnering with specialised…
Understanding Onshore Customer Service Excellence British businesses have long wrestled with managing customer service operations effectively. Take Sarah’s boutique fashion company in Manchester – she struggled with handling seasonal call spikes until partnering with a…
Finding the Right People: A Guide to Call Centre Excellence Essential Qualities That Make Outstanding Agents The backbone of any successful call centre lies in its people. Outstanding communication skills stand paramount – agents must…
Customer Care Evolution: From Phone Lines to Digital Excellence Remember those endless queues and telephone waiting times? Customer service has undergone remarkable changes since those days. British businesses have discovered that partnering with specialised service…
Customer Service Excellence: Adapting to Modern Business Demands The Shifting Landscape of Customer Service As businesses evolve, customer service demands continue to surge exponentially. Companies face mounting pressure to deliver round-the-clock support whilst maintaining consistent…
Black Friday Success: A Comprehensive Guide to E-commerce Excellence Strategic Planning: The Bedrock of Black Friday Success Setting achievable sales objectives requires meticulous analysis of market conditions and previous performance data. Many organisations find themselves…
4 Myths About Outsourcing Customer Service Debunked The Cost-Cutting Conspiracy: More Than Just Numbers Most business owners raise their eyebrows when discussing outsourcing costs. Yet, the mathematics extends far beyond basic salary comparisons. Take Sarah’s…
Kimon are the perfect partner to outsource business admin tasks to so you can save business costs, free up time and increase productivity.