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accounting technology trends 2025

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Poor Customer Service Costs Business £3.7tn Each Year

Poor Customer Service Costs Business £3.7tn Each Year

The £3.7 trillion figure looming over global businesses due to customer service failures represents a staggering wake-up call for organisations worldwide. British companies alone forfeit £37 billion yearly through subpar customer service experiences, highlighting an urgent need for strategic solutions.The Direct Cost of Poor ServiceProcessing refunds and managing returns drain significant resources from UK businesses. Take Sarah’s Boutique, a mid-sized fashion retailer, which struggled with

End-to-End Outsourcing The Smart Way to Scale Your Business

End-to-End Outsourcing The Smart Way to Scale Your Business

The Rise of End-to-End Business Solutions: A Comprehensive Guide to Modern OutsourcingUnderstanding Complete Service ProvisionBritish businesses are discovering the transformative power of comprehensive outsourcing solutions. Take Sarah’s marketing consultancy in Manchester – by partnering with dedicated administrative professionals in the Philippines, her team shed 40% of their paperwork burden whilst reducing operational costs by £45,000 annually. Her virtual assistant handles everything from diary management to

Why Silent Social Media Followers Still Matter to Your Brand

Why Silent Social Media Followers Still Matter to Your Brand

The Silent Observer: Understanding Digital Audience BehaviourDefining the Digital ListenerEvery social media platform harbours a significant population of users who scroll, read, and absorb content without actively participating. These silent observers, whilst not commenting or sharing, form a crucial segment of any digital audience. Our marketing team at Kimon discovered this when analysing our content metrics – whilst engagement rates hovered around 2%, viewership consistently

Strict office mandates are draining your top talent today.

Estimated reading time: 7 minutes Key Takeaways *Hybrid* models generally outperform strict mandates in both productivity and employee satisfaction. Rigid return-to-office (RTO) rules can trigger higher turnover, especially among **Gen Z** and **millennials**. Balancing organisational control with autonomy is crucial to sustaining company culture. Transparent communication and continuous feedback loops help refine attendance policies. Embedding flexibility—through outsourcing or hybrid solutions—can safeguard long-term performance. Table of

Importance of Data Management

Unveiling the Crucial Importance of Data Management in Modern Businesses

Importance of Data Management has reshaped how modern businesses operate. Unravel the significant impacts, benefits, and strategies of managing data effectively, ensuring growth, profitability, and security. Stay informed and leverage the power of data in today’s digital age.